Customer Testimonial Videos That Build Trust

Turn satisfied clients into your most powerful storytellers.

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Why Testimonial Videos Work

Because people trust people not promises.

✔ Increase conversions with authentic proof
✔ Add credibility to complex offerings
✔ Humanise your brand with real voices
✔ Repurpose across sales, web, social, and onboarding
✔ Build trust without the hard sell

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Our  Work

Real stories. Real clients. Real impact.

We capture authentic customer voices and shape them into compelling, brand-aligned stories that build trust, shorten sales cycles, and drive actio

Trusted By Marketing Managers of Global Brands For Our Quality and Service

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The positive attitude - and speed of turnaround - whilst maintaining quality output. We were impressed by their willingness to please and provide the output we required, it felt they went the extra mile - working at weekends, providing a second cut of the voice over and extra feedback rounds.

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MHF creative video agency has been in charge of the whole video production process. They’ve taken the lead on everything else, going to different locations, in some cases in different countries, to film the clients. Their project management has been excellent, and they’ve been great at understanding our challenges. The people they’re creating the content around had never worked with an agency in this way before, but the team have been very honest and flexible about changes. We’ve required a few more changes than originally anticipated, but they’ve always been happy to do them.

Why Make A Customer Testimonial Video With Us?

Story-led, not just soundbites
We shape real client stories into persuasive narratives that drive action.

On-site or remote filming options
Flexible production built around your customers, anywhere in the world.

Low-lift for your team & your client
We handle prep, interviews, filming, and feedback, end to end.

Tailored for complex B2B & service brands
We simplify the nuanced and make it feel human.

Multi-format delivery
Get one core video + social cutdowns, paid ads, and internal versions.

Always on-brand
Your voice, your visuals, consistent and professional every time.

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FAQs

What is a customer testimonial video?

A customer testimonial video features a real client sharing their experience with your brand, product, or service  captured on video and edited into a short, persuasive story that builds trust.

How long should a customer testimonial video be?

Most testimonial videos perform best at around 60–90 seconds. We can also create longer versions (2–3 minutes) for case study or campaign use, and short social cutdowns.

How much does a customer testimonial video cost?

Pricing typically starts at £5,000 and scales based on location, filming requirements, and the number of deliverables (e.g. full video, cutdowns, formats). We’ll provide a detailed quote based on your needs.

Do you help with interview questions and prep?

Absolutely. We handle all interview planning, create natural conversation prompts, and prep your client in advance so they feel comfortable and confident on camera.

How long does the process take?

Standard turnaround is 3–4 weeks. Tight deadline? We can fast-track production depending on your timeline and feedback speed.

Can you help with identifying suitable customers for testimonial videos?

Absolutely, we offer a comprehensive approach to customer testimonial video production. We can work closely with your in-house team to identify and reach out to suitable customers directly. If you provide us with their email addresses, we can initiate the contact process on your behalf. Our goal is to make the entire process as seamless as possible, ensuring that you have authentic and willing participants for your testimonial videos.

Can we add our branding and visuals?

Yes. All videos are fully branded with your fonts, colours, motion style, logos, and lower-thirds — so they feel like a seamless part of your brand experience.

Ready to Bring Your Customer Stories to Life?

Let’s turn your best client success stories into powerful, trust-building videos.


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